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        Our Returns Policy


        We want you to have only the best experience with Chateau, so if for any reason you are not happy with any of our items please notify us within 14 working days of receipt and we will arrange for a collection and refund or exchange. Please note that there is a collection fee payable.
        Returns have to be unused and fit for resale and in the packaging they originally arrived in.
        All goods will need to be collected and checked over at our returns depot, before refunds can be processed. Once the goods have been checked and approved, refunds will be processed within 14 days from when the item has arrived back at the warehouse.
        Unfortunately we cannot refund Bespoke Orders or custom made items, that our specially made for you.

        In the unfortunate event of the goods arriving faulty or damaged please contact us within a day of receiving the goods and we will either repair the furniture to your satisfaction, replace it or refund the full price.

        Tel: 01829 270814
        Email: admin@chateau.co.uk

        This returns policy does not affect your statutory rights.
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