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        Frequentky Asked Questions

        Frequentky Asked Questions
        Q: How long does delivery take for items that are currently in stock?
        A: Delivery will be within 14 days for in stock items.

        Q: How much will delivery be?
        A: Delivery is absolutely free; however there will be a delivery charge to offshore destinations.

        Q: I live in Ireland what is the delivery charge?
        A: Depending on the item and whereabouts you live, prices start from ?0 upwards.
        Please contact our delivery department on: 0800 043 5151 for a delivery quote before ordering.

        Q: Can I order over the phone?
        A: Yes you can, please call us on: 01829 270814 to place an order, and we can take payment and your details over the phone.

        Q: Will I receive confirmation of my order?
        A: Yes you will automatically receive confirmation on your order via email.

        Q: How Can I pay?
        A: We accept debit cards and all major credit cards or If preferred we accept PayPal.

        Q: What is your returns policy?
        A: We offer a 7-day money-back guaranteed to the price of the item(s) purchased or exchange provided the item is in its original packing and still in perfect condition. Please contact us by phone or email within 7 days of delivery to arrange a return. However this money back guarantee does not apply with bespoke items.

        Q: What if my item arrives damaged?
        A: We quality check all our items before dispatching take place for any faults or damages.
        However we ask that you are available upon delivery to check your item(s) before signing.
        If you have an unlikely event of receiving a damaged item we ask that you state this with the courier so they can return the damaged item and you will get a replacement.

        Q: I want to place a bespoke order; do I have to pay the full amount upfront?
        A: Upon ordering we will ask for a 50% deposit to secure the order once the order arrives at our depot we will contact you to let you know it has arrived then will be required to pay the balance off prior to delivery.
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        ?Chateau - a division of Cartion Ltd Registered in England No. 05533563. VAT No. 928 3732 04
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